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Welcome to Star Solutions.

We are Star Solutions Ltd, headquartered at 4th Floor, 29 Building, 73 Nguyen Trai Street, Thanh Xuan, Hanoi, offering  hotel equipment via www.StarSolutions.vn and   and subsidiaries, joint venture, and office unless otherwise specified (referred to “Star Solutions” or “us”).

By accessing our site, you agree to these terms. The web site have the right to change, modify, add or discontinue any part of the Terms and Conditions, at any time. Changes take effect immediately upon posting on the site without prior notice.  When you continue to use the site, after the changes in Terms and Conditions are posted it means you agree to the changes. Please check regularly to update our changes.

Please read carefully before making a purchase:

Web User Guide

– We grant you a license so you can shop on the web under the terms and conditions of use.

– It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If you violate any of these terms, we will cancel your license without notice.

– You must register your account with the credentials of yourself and must update if any changes. Each visitor is responsible for their password, account and activity on the web. In addition, you must notify us when your account is accessed illegally. We do not bear any liability, whether directly or indirectly, for any damage or loss caused by your failure to comply with the regulations.

– During the registration process, you agree to receive emails from the website. Then, if you do not want to continue receiving mail, you can refuse by clicking the link at the bottom of every email ad.

Customer comments

– All content of the website and your comments are our property. If we detect any fraudulent information, we will immediately lock your account or apply other measures in accordance with the laws of Vietnam.

Order and request

– When you order at Star Solutions, we will receive your order and contact for advice and quotation. However, the order requires an order confirmation, Star Solutions only confirms the order if your order fulfills the criterias at Star Solutions.

– In order to request a confirmed order quickly, please provide correct and complete information regarding delivery, or terms.

Order value and form of payment

– Star Solutions offers payment methods: cash on delivery, bank transfer.

– Bank transfer information is as follows:

  • For customers to transfer money to a company account and have VAT :
    • VP Bank
    • Account number: 1209090909
    • Account holder: STAR SOLUTIONS CO., LTD
    • VP Bank Branch – Tran Thai Tong Branch
  • For customers who do  not pay VAT :
    • VP Bank
    • Account number: 316666688888
    • Account holder: Hoang Minh Son
    • NH VP bank- Tran Thai Tong.

Promotions

– Terms of the promotion will be updated at the promotion page at each time of the program run and can be changed without prior notice to the customer.

– Star Solutions have the right to refuse orders that do not meet the terms and conditions of the promotion without notice to the customer. Therefore, please refer to the rules of each program before joining.

Delivery area

– Star Solutions delivers nationwide products for distribution by Star Solutions.

Product information

– Star Solutions provides detailed information for each product we post, but we can not commit to providing complete, accurate, up-to-date, and non-exhaustive information with each product.

– In case your product is not exactly what Star Solutions has described in the product information, please contact Customer Support at the earliest possible date. At the same time, ensure that the product is in the unused condition to be backed up. For more information on this policy, please refer  here .

The policy on counterfeit goods, fake goods, the wrong quality

– Star Solutions aims to provide the best quality of goods and services to our customers through the products posted on their website and refuse to sell the products illegally produced, copied, counterfeited, unclear origin …

– In case you have any doubts about illegal products, copying, counterfeit goods, unclear origin …, please inform us immediately by contacting our Support and Customers  Department here  for information authentication and support.

Brand and copyright

– All intellectual property rights (registered or unregistered), information content and all design, text, graphics, software, images, video, music, sound, compilations Software, source code and basic software are all our assets. The entire content of the site is protected by copyright laws of Vietnam and international conventions. Copyright reserved.

Legal rights

– The terms, conditions and contents of this website are governed by the laws of Vietnam and the courts in Vietnam will settle any dispute arising out of the unauthorized use of this website. .

Privacy policy

– Our website values ​​the confidentiality of information and uses the best means of protecting your information and payment. Your information during the payment process will be encrypted to ensure security. After you complete the order process, you will exit the safe mode.

– You may not use any other program, tool or other means to interfere with the system or alter the data structure. The website also prohibits the spreading, propagation, or promotion of any activity that interferes with, disrupts or infiltrates system data. The individual or organization will be deprived of all rights and will be prosecuted if necessary.

– All transaction information will be kept confidential, but in case required by law, we will be required to provide this information to law enforcement agencies.

Safe and convenient payment at Star Solutions

All customers participating in Star Solutions’ international credit card transactions are encrypted (see details in the “Privacy Policy” above). Therefore, when making online payment, please note the following details:

– Only use a website with a secure payment certificate.

– Absolutely not allow others to borrow your credit card or account to make payments at Star Solutions; In case of any unintended transaction, please inform Star Solutions in order to be able to provide timely support.

– Check your bank account regularly to make sure all transactions are secure.

Transaction Process at Star Solutions

– Customers shopping at Star Solutions must perform the ordering and receiving operations in the following order:

Option 1: Bank transfer payment:

+ Step 1: Customers order, provide full information, authentic

+ Step 2: Customers pay in advance;

+ Step 3: Star Solutions check, confirm order and shipment;

+ Step 4: Customers check and receive goods;

Method 2: Pay later:

+ Step 1: Customers order; Provide full information, authentic

+ Step 2: Star Solutions Authentication Order;

+ Step 3: Star Solutions confirm customer information (phone, message, email);

+ Step 4: Star Solutions shipment;

+ Step 5: Customers receive goods and payment;

In these cases, customers can look up the transaction information via email to their registered mailboxes with Star Solutions or look up the transaction status at the Star Solutions website. In addition, customers can look up transaction history when logging into their account at Star Solutions website

In case customers want to edit information, customers inform Star Solutions via customer care hotline 094.76.11111 or write message  here .

Change, cancel transaction at Star Solutions

– In all cases, customers have the right to terminate the transaction if they have taken the following measures:

  1. Inform Star Solutions of the cancellation of the transaction through the customer service hotline 094.76.11111
  2. Return goods received but not used or enjoy any benefits from such goods.
  3. Resolving the consequences of misleading commercial information at Star Solutions

– Customers are responsible for providing accurate and complete information when participating in Star Solutions. In case of incorrect entry of information into the Star Solutions website, Star Solutions reserves the right to refuse the transaction. In addition, in any case, the customer has the right to unilaterally terminate the transaction if the following measures have been taken:

  1. Report to Star Solutions via hotline 094.76.11111 or write message  here .
  2. Return goods received but not used or enjoy any benefits from such goods.
  3. Dispute resolution

Any dispute, complaint or dispute arising from or related to the transaction at Star Solutions or these Terms and Conditions shall be settled by negotiation, conciliation, arbitration and / or Courts under the Consumer Protection Law Chapter 4 on Settlement of disputes between consumers and organizations and individuals dealing in goods and services.

Termination agreement

– In the situation of any damages resulting from Terms of Use violation , we reserve the right to suspend or terminate your account permanently. If you are not satisfied with the site or any of the terms, conditions, rules, policies, guidelines, or operating procedures of Star Solutions, then the only remedy is to stop working with us.

Other regulations

– All Terms and Conditions (and all obligations arising out of these Terms and Conditions or otherwise) shall be governed by and construed in accordance with the laws of Vietnam. We reserve the right to modify these Terms and Conditions at any time, and such amendments shall take effect immediately upon publication at Star Solutions.