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Do I get free shipping?

Under the latest promotion policy of StarSolutions.vn, you will be free shipping when your order reaches a minimum of 10.000.000 dong.

For more information on transportation fee policy, please contact customer service hotline 094.76.11111  or Live Chat tool on StarSolutions.vn website for support.

When do I get my order?

After receiving your order, StarSolutions.vn will process the order confirmation and update the latest status of the order via email.

Once the order is successfully confirmed, StarSolutions.vn will package and deliver to you within the time as follows:

Delivery locationDelivery timeTransporter
HanoiDuring the daySTAR SOLUTIONS Warehouse
The Northern region1-3 business days
Other area5-7 business days

Delivery time may be faster or slower than expected depending on the shipping unit and inventory status at Star Solutions. To find out the exact status of your order, you can log into your account at StarSolutions.vn, or contact our Customer service Hotline at 094.76.11111 , or use the Live Chat tool to update latest information.

 

How do I check the delivery time of the product?

At the Filling Delivery Information page, the delivery time will be displayed automatically at the bottom of the order as soon as you complete and exactly where the goods are received.

To find out the exact status of your order, you can log into your account at StarSolutions.vn, or contact our Customer Service  Hotline at 094.76.11111 , or use the Live Chat tool to update latest information.

Can I choose the delivery date and time for my order?

StarSolutions.vn always strive to provide you the goods as order. Before you receive your order, the shipping unit will contact you in advance to arrange the most suitable delivery time.

However, to save the maximum shipping cost for you, Star Solutions prioritizes the choice of shipping cost savings, so in some cases the shipping unit may refuse delivery to the time frame that you request. In this case, you can arrange for your relatives or friends to receive goods when the delivery unit arrives.

Does StarSolutions.vn deliver on weekends and holidays?

At present, the shipping department of StarSolutions.vn is delivery from Monday – Sunday (from 08:00 to 22:00), not working on holidays and Tet in accordance with the law of Vietnam.

I am in need of product, StarSolutions.vn can support the delivery or not?

In most cases, StarSolutions.vn will support you to receive the fastest delivery time within the specified delivery time. However, there are some cases beyond StarSolutions.vn’s ability, so please contact the customer service hotline 094.76.11111 or use the Live Chat tool on StarSolutions.vn website for further instruction.

Can I cancel an order after the product has been delivered to the shipping unit?

StarSolutions.vn will support canceling your order even if the product has been delivered to the shipping unit. Note that you may be subject to penalties and may be subject to a number of charges related to canceled orders, please refer to the Cancellation Notice.

What if I was away when StarSolutions.vn delivered?

If you are not present at the place of receipt, you may authorize another person at the place to receive the goods, or re-arrange with the courier a more appropriate time. You will have up to 2 times the delivery time, and if your order is exceeded, your order will be canceled and returned to StarSolutions.vn. This may put you at some level of penalty for canceling an order from StarSolutions.vn.

Can StarSolutions.vn ship to my place of work?

StarSolutions.vn will assist delivery to the address you provided on your invoice, whether home or work.

If you would like to change your delivery address, please call customer service hotline 094.76.11111 or use the Live Chat tool on StarSolutions.vn for further assistance.

Can I come to StarSolutions.vn Showroom to receive goods?

Yes, you can visit StarSolutions.vn Showroom at: 4th Floor, 29 Building, 73 Nguyen Trai Street, Thanh Xuan, Hanoi.

Will I be allowed to check before payment?

Yes, StarSolutions.vn allows you to check the product before making a payment to ensure that you receive the correct product, except for some products that are sealed with a seal from the manufacturer. However, you are not allowed to try the product, please contact the customer service center 094.76.11111 or use the Live Chat on StarSolutions.vn website for detailed support.

Can StarSolutions.vn deliver to all locations across the country?

StarSolutions.vn strive to serve all customers nationwide, so most of the products will be delivered to your location.

To find out if your area is included in StarSolutions.vn’s shipping list, please contact our Customer Service Center at 094.76.11111 or use the Live Chat website at StarSolutions.vn for detailed support.